Terms & Conditions

Everyday Hero provides online fundraising software solutions and services to Not for Profit organisations by agreement.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Everyday Hero’s (EH’s) relationship with you in relation to this website.

The term “EH” or “us” or “we” refers to the owner of the website, Everyday Hero Limited, whose registered office is at Blackbaud Europe Ltd, WeWork 10 York road London SE1 7ND. The term “You” refers to the user or viewer of our website (“the Site”).

These terms and conditions may be modified at any time and such modification shall be effective immediately upon web posting of the modified terms and conditions. Your continued use of this Website shall be deemed to be your conclusive acceptance of the modified terms and conditions.

The use of this site is subject to the following terms and conditions of use:

Acceptable use policy

Changes to the Site and services provided:

  • The content of the pages of this site is for your general information and use only. It is subject to change without notice;
  • EH will make every effort to ensure that the site and services are constantly operational;
  • EH reserves the right to modify, discontinue or suspend all or part of the site or its services at any time without notice.

User Conduct

  • You must not use the website in any way that causes, or is likely to cause, the site or access to it to be interrupted, damaged or impaired in any way;
  • You must ensure that any content you upload onto the site (including photographs) is not obscene, offensive, defamatory or racist and does not breach any law or regulation or any intellectual property rights of a third party or any right or duty owed to a third party. This means that if any of the content you upload is copyright protected, you must obtain the copyright owner’s written permission in order to use it;
  • In the event that you become aware of any content which breaches any of the above rules, please notify us immediately by emailing info@everydayhero.co.uk;
  • You must not use the site to misrepresent your identity or affiliation with any person or organisation;
  • You must not use the site to send junk or spam email;
  • You must not use the site to conduct, display or forward details of any survey, contest, pyramid scheme or chain letter;
  • Everyday Hero reserves the right to remove any content from any page without notice at its sole discretion;
  • You must not attempt to modify, adapt, translate, sell, reverse engineer, decompile or disassemble any portion of this web site or any other web site;
  • You must not attempt to bypass the network firewall;
  • You must not use any part of this website which you are not authorised to use or devise ways to circumvent security in order to access part of this web site which you are not authorised to access. This includes but is not limited to scanning networks with the intent to breach and/or evaluate security, whether or not the intrusion results in access;
  • You must not use or attempt to use this website for any unlawful, criminal or negligent purpose. This includes but is not limited to password cracking, social engineering (defrauding others into releasing their passwords), denial-of-service attacks, harmful and malicious destruction of data, injection of computer viruses and intentional invasion of privacy.

Fundraising site policy

It is a condition of use of our website that any person under the age of 16 using our fundraising services be appropriately supervised by an adult. The supervision requirements are as follows:

  • Children under the age of 16 using Everyday Hero’s fundraising services must do so under the supervision of an adult
  • Children under the age of 12 using Everyday Hero’s fundraising services must do so under the direct supervision of an adult
  • Children under the age of 6 using Everyday Hero’s fundraising services must do so under the direct supervision of a parent or guardian

If you have any concerns whatsoever about a child’s use of our services, please notify us immediately by emailing us at info@everydayhero.co.uk or alternatively telephoning us on +44 (0) 845 680 9719 .

Fundraising Activities

  • It is your responsibility to ensure, prior to commencing a fundraising activity on behalf of a recipient organisation, that the organisation in question has no objection to the nature of the proposed activity.
  • It is Everyday Hero policy to forward Fundraiser details to your nominated recipient organisation or organisations (in the event that funds are being raised for more than one organisation). We cannot facilitate online fundraising for anybody wishing to fundraise anonymously. If you wish to fundraise anonymously you should not use the Everyday Hero service.
  • Everyday Hero makes no representation or warranty as to the suitability and/or appropriateness of any fundraising activity.
  • Everyday Hero expressly reserves the right to suspend a fundraising page in the event that the recipient organisation, in its sole discretion, deems the fundraising activity unsuitable or inappropriate.

Charities and not for profit Organisation Members of Everyday Hero (Recipient Organisations)

  • All the charities and not for profit organisations that appear on the fundraising site have entered into a contractual arrangement with EH which enables us to facilitate donations made on the site on their behalf. We cannot collect donations without their permission.
  • Some charities and not for profit organisations have similar names. It is your responsibility to ensure that the named recipient organisation is your intended recipient organisation.

Use of Funds by Recipient Organisations

  • Everyday Hero makes no representations or warranties in relation to the appropriate use by recipient organisations of funds raised by use of the Site or the services provided.
  • Recipient organisations make no representations or warranties in relation to the specific use of funds raised except in circumstances where the organisation has expressly stated that funds raised will be applied to a particular project or appeal

Copyright policy

  • Copyright in the text, images, software, logos, icons, sound recordings and HTML code, content and other copyright material in this website is owned or licensed by EH for use on this website.
  • This site contains material which is owned by or licensed to us, and is protected by intellectual property law. This material includes, but is not limited to, the design, layout, look, appearance and graphics of the site. Reproduction of this material is prohibited other than for your own personal, non-commercial use, provided that the material is not altered in any way and no trademark, copyright mark or other proprietary notice is removed from the material in question.
  • No other use of material on the site is permitted other than with the express written permission of the copyright holder.
  • Unauthorised use of this site may give to a claim for damages and/or be a criminal offence.

Security policy

  • EH is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How Everyday Hero uses cookies

  • By using the Everyday Hero website, you are confirming that you accept our use of cookies. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
  • Please refer to our Cookie Policy for further information.

Links to other websites

  • This website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave this site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

General policy

Unauthorised Card Use

  • You agree not to use an invalid or unauthorised credit card. Once a donation is made, the transaction is final and not subject to dispute unless unauthorised use of your payment card is proved. If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card issuer in accordance with its reporting rules.

Protecting your Password

  • Upon creation of a fundraising account, you will be invited to create a password to protect your personal account.
  • It is your responsibility to keep this password safe and ensure that it is not disclosed to any third party.
  • If you become aware that unauthorised use of your password has, or may take place, you are advised to change your password immediately by following the on-Site instructions.
  • Please click here to see a copy of our Privacy Policy

Disclaimer and No Liability

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this site meet your specific requirements.
  • In no circumstances will we be liable for any loss or damages, whether direct or indirect, arising out of your use of the site and the services provided there or your inability to use them.
  • EH shall not be liable to you or any third parties in contract or in tort arising out of, or in connection with, or relating to, the holding or staging of a fundraising appeal or event which has been published on the website or any fact, matter or thing relating to the holding or staging of a fundraising appeal or event (whether negligent or in breach of contract or not).

Breach of Terms and Conditions of use

  • In the event of your failure to comply with these Terms and Conditions of use, we reserve the right to immediately suspend your access to any and/all parts of the site and the services provided there without notice and without reference to you.

Validity and Satisfaction of Terms

  • EH accepts no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond the EH’s reasonable control.
  • If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.


  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom.


Any complaint made about EH by either a member of the public or an employee must be referred in the first instance to EH. Such a complaint should be specific and in writing. Upon receipt of a complaint, EH will use its best endeavours to respond to the complaint and resolve any matters arising from it within 7 days. If, following a response from EH, the complaint is not resolved to your satisfaction, it may be referred for consideration by the appropriate regulatory body.